Emergency Contact Centre Adviser – Education

Temporary
£10.72 - £10.72 / Hourly
Bristol View on Map
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Job Description

Our client in Central Bristol is looking for temporary Emergency Contact Centre Advisers to join their busy and friendly team on a temporary basis. In this role you would be providing support for customers via telephone and occasional email correspondence. This role would be based in their office within Central Bristol.

Responsibilities include;

  • Handling a range of queries; from general customer service issues and internal customer support, to co-ordinating the response to emergency incidents.
  • Delivering an efficient advisory service to customers, providing them with timely and accurate information over the phone and in writing.
  • Problem solving and proactively seeking opportunities to prevent any future customer service failures.

What experience you’ll need:

  • Resilient and comfortable dealing with a wide range of customer queries
  • Ideally some welfare or mentoring based experience
  • Confidence talking on the telephone
  • Have the ability to organise, plan and prioritise time effectively

 

This team operate 7 days a week and you will be working on a four on/four off rota including weekends covering day and night shifts from 7am-7pm/7pm-7am.

This role is paying £10.72 per hour, plus holiday pay.

If you’d like to find out more please get in touch ASAP, and if these don’t sound like you, but you know someone else who may be interested, feel free to pass my details on

We always have similar roles so if you pride yourself on your communication skills, and are looking for an exciting new role I’d love to hear from you!

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities

 

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