Title Customer Service Administrator – product company
Location North Avonmouth
Salary £17,000
Job Type
Job Information

A Customer Service Administrator is required for a FMCG company in North Bristol; delivering excellent customer service via telephone and email for customers and clients.

This job will involve

  • Making outbound calls to customers delivering updates about new products, promotions and recommendations to actively encourage sales
  • Dealing with customer enquiries and complaints within the company timeframe
  • Resolving problems and queries relating to orders in a timely and professional manner, keeping the customer informed throughout.
  • Providing accurate information about product updates, launches, stock levels, delivery, training opportunities and account information.
  • Contact courier companies with delivery queries on behalf of the customer when required, processing the relevant paperwork where needed.
  • Assist with general office duties
  • Run reports when required

You will be able to work to deadlines, multitask and maintain accurate records and use you excellent interpersonal skills to develop strong working relationships.

This is the perfect role for someone looking to further their customer service experience. Due to office location and weak public transport, you will have your own transport (parking available). This role is 40 hours per week split into the below shifts.

Monday to Thursday 8.30am to 5.00pm or 9.00am to 5.30pm
Friday 8.00am to 4.00pm or 8.30 to 5.00pm. This is a permanent role, paying £17,000.