Title Temp Customer Service Advisor in Clevedon
Location Clevedon
Salary £18,000 and £12,000 for night shifts
Job Type
Job Information

We are currently recruiting for a Customer Service Advisor to work in a busy company in North Somerset on a temporary basis. This is a great opportunity to use existing customer service skills in a fun and sociable environment.

Working for an IT company, responsibilities will include:

  • Answering inbound calls from customers and business clients, advising them how to fix their problem
  • Call logging and recording accurate notes on a CRM system
  • Responding to email and text queries
  • Responding to instant webchat and social media queries
  • Providing updates to customers regarding progress of solutions
  • Coordinating engineers to visit sites
  • Escalating priority and technical issues to senior members of staff
  • Undertaking other tasks as required by management from time to time

This temporary role is starting in August for 8 weeks and would suit a switched on candidate who is keen to learn new skills.

The right candidate for this role will have:

  • Excellent and clear customer service and communication skills (verbal and written)
  • Previous customer service experience (preferably in an office environment)
  • Comfortable working in a busy environment with fluctuating workloads

Although IT experience/interest is desirable, this company are most passionate about great customer service and are looking for strong communication skills in a successful candidate.

This position is full time 37.5 hours a week, 5 days out of 7, and the office is open Mon-Fri 8am-11pm, Sat-Sun 8am-7pm, paying £18,000 pro rata. Night shifts are available, which pays £21,000 salary pro rata.

If you are interested please apply ASAP as this is a popular role.

Whilst we will endeavour to contact you following your response, due to the high volume of applications we receive this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.