Title Temporary Accommodation Helpdesk Advisor
Location Central Bristol
Salary £8.50 per hour plus holiday pay (£9.52 total)
Job Type
Job Information

A temporary Accommodation Helpdesk Advisor is required to join a busy team in Central Bristol starting ASAP. The Accommodation Helpdesk Advisor is a very important role, helping students to navigate through their arrival into student accommodation by providing first class service and support via telephone and occasional emails.

You will be:

  • Responding to inbound phone calls and emails regarding any arrival/facilities issues and liaising with maintenance teams, security and property managers
  • Responding to emergency phone calls and liaising with emergency services to arrange a prompt response through to solution
  • Actioning and problem solving emergency maintenance issues
  • Organising planned maintenance works via phone and email to buildings as required, e.g. replacing shower heads
  • Logging details of all communication on the internal system
  • Chasing and logging outstanding health and safety paperwork checks
  • Adhoc administrative duties as required

Due to the nature of some of the calls that you will be responding to, you will enjoy this job if you can remain calm under pressure and emotionally detached (empathetic rather than sympathetic).

This team operate, and are available, 24-7; as such you will be assigned shifts. The hours of work are:

  • 9am – 5pm
  • 5:30pm – 11pm
  • 6pm – 2am

You will be working 4 shifts on/4 shifts off, and these contract assignments are available on an 8 week and 12 week basis.

The rate of pay is £8.50 per hour plus holiday pay (£9.52 total), and there is potential for this to become a permanent position in the future for the right candidates.

Whilst we will endeavour to contact you following your response, due to the high volume of applications we receive this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.