Client Services Executive

Hybrid Permanent
£25,000.00 - £30,000.00 / Yearly
Bristol View on Map
  • Salary: £25,000.00 - £30,000.00 / Yearly
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Job Description

The Company

We are Signature Recruitment, and we have been proudly disrupting the recruitment market for the past 12 years. We believe 360 recruitment is, and should be, a thing of the past. Recruitment shouldn’t be pushy sales calls and unhittable targets, rather relationship focussed.

Our mission is simple: We help people make positive career changes. We do this by working hard to discover exactly what our candidates and clients want and connecting great opportunities with great people. We’re friendly, down-to-earth professionals who know that in business as in life, treating people with kindness and respect is always the way forward. We’re looking for a new team member to join our fun and inclusive team and begin making a difference.

Our values are Excellence, Enthusiasm and Growth, and we exude these in all we do.

The role

The primary focus of the Client Services Executive (CSE) is to nurture and grow new and established client accounts by providing top tier administrative and operational support to ensure efficient client and management. The CSE will be responsible for ensuring temporary and permanent assignments run smoothly with candidates and clients through providing an exceptional level of service in onboarding procedures, quality control calls, on-site reviews, and payroll assistance. Alongside this the CSE will contribute towards business revenue and growth through building NHM relationships, appropriate coordination of vacancies (including taking and controlling job orders) shortlists, working lists and lead generation. You will work to increase account revenue through building and maintaining excellent client relationships, ensuring Signature are their first call when it comes to Recruitment with new clients and key accounts alike. We are problem solvers, trusted to find the best talent in the market. Excellent communication skills will be essential in order to forge and maintain long standing relationship with clients, candidates and colleagues.

Salary & Benefits

  • We are offering a generous base salary of between £25,000-£30,000 DOE plus bonus, incentives and commission.
  • Unlimited, free coaching to achieve career or personal goals through MoreHappi.
  • 22 days holiday, rising with each year of service up to a maximum of 28.
  • Dog friendly office and flexible working.
  • Industry leading training and development from global top billers and professional development companies alike.
  • Clear development pathways with weekly support to achieve goals.
  • Hybrid working.
  • Regular socials including paid Christmas social, a half day and free lunch on your work anniversary.
  • Free tea, coffee fruit and healthy snacks in the office.
  • Croner Employee assistance programme.

Responsibilities

Client Management:

  • Maintain regular communication with clients and placed candidates to understand their needs and how best to support.
  • Keep clients in regular call cycles.
  • Live job calls with clients.
  • Coordinate interviews and meetings between clients and candidates.
  • Keep accurate records of client interactions.
  • Stay up to date with any changes in Key Accounts.
  • Conducting client meetings to take on jobs or conduct service reviews.

New Business

  • Create New Hiring Managers in Key Accounts and get all into a spec/call cycle.
  • NHM meetings to introduce Signature.
  • Using leads to reach out to new clients and get Signature terms signed so we are able to work on roles.

Administrative Support:

  • Handle paperwork and documentation related to candidate placements.
  • Assist in job posting and advertising on various platforms.
  • Manage databases and update client profiles.
  • Run candidate finishers and send thank you cards upon assignment completion.

Coordination:

  • Ensure smooth logistics for interviews, assessments, and client visits.
  • Act as a liaison between clients, candidates, and the recruitment team.
  • Project manage live vacancies to ensure best possible outcome for candidates and clients.

Compliance:

  • Ensure adherence to recruitment laws and regulations.
  • Maintain up-to-date knowledge of industry best practices.
  • AWR processing.

Experience required

  • Communication: Excellent written and verbal communication skills are essential for liaising with clients and candidates effectively, as well as the internal team. We work closely together throughout the day so clarity in communication is key.
  • Organisational Skills: Strong organizational and multitasking abilities are crucial to manage multiple tasks efficiently.
  • Time Management: We are a busy team, and require the successful person to be able to efficiently manage their time to make sure projects are delivered on time and to standard.
  • Attention to Detail: Accuracy is vital when dealing with candidate documentation and client requirements.
  • Interpersonal Skills: Building and maintaining relationships with clients and candidates is a key aspect of the role.
  • Technology Proficiency: Familiarity with desktop software and Microsoft Office suite is essential.

 

Required skills

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Purple advertisement for temporary and permanent staffing services. The text "Want to know how we successfully fill 96% of roles?" is displayed at the top, followed by "We see each and every client and candidate as individuals and we use a personal, thoughtful and human service to find the right talent for each team" The bottom of the advertisement offers to discuss how these services can positively impact an organization and includes contact information.

Signature Recruitment are delighted to announce that we are the Winner of the Heart of the City Award 2022 – Celebrating our social impact in London communities

Dragon Awards Logo

Signature Recruitment are delighted to announce that we are finalists for the 2021 Dragon Awards – Celebrating our social impact in London communities

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