Customer Care Team Leader

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Job Details

  • Location North Bristol

Signature are delighted to be recruiting for a Customer Care Team Leader role for an exciting luxury goods FMCG client based in Avonmouth. The ideal candidate will have specific team leader experience with a passion for customer service.

The main team leading duties will include:
• Lead liaison for customer service calls including any escalations
• Day to day responsibility for the Customer Care Team administration; attendance records, overtime/holiday requests, HR, performance statistics
• Responsible for delivery of relevant training sessions
• Coach team members in improving sales skills and up-selling
• Manage team work flow with regards to KPI’s and service levels
• Manage any outbound calling campaigns
• Daily admin duties and relevant distribution of tasks to team members

Key requirements:
• Team Leader background
• Pro-active approach to work
• Experience in customer service
• Excellent telephone manner

The Customer Care Team leader will report to and assist the Customer Service Manager in the training and development of the Customer Care Team, as well as reporting on any customer service or product issues that arise.

This is a permanent role paying £24,500 per annum with great company benefits. You will be working 40 hours per week over 7 days. The office is based in North Bristol with free onsite parking available.

If you are passionate about excellent customer service and want to work within a positive team environment, please apply with your CV today!

If you know someone else who you think would be appropriate for our roles, please share this with them – if you refer someone who is successful we will reward you with a voucher for lunch/coffee.

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

Required skills

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