Customer Helpdesk Advisor – North Somerset

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Job Details

  • Location North Somerset

We’re searching for an Customer Helpdesk Advisor to join one of the most exciting companies in the IT space. The successful candidate will enter a company on the verge of expansion as it spreads into more areas across the UK.  

The North Somerset based role would be a great place for an IT professional at the start of their career as the opportunities for internal promotion are plentiful. This would also suit someone who is experienced and passionate about providing great service on the phone.

Overview  

Our client’s Helpdesk Advisors are the first people customers turn to for help with their networking problems. They are the helpful voices at the other end of the phone who can deal with customer’s issues while coordinating with engineers and the 2nd and 3rd line technical team to ensure the smooth operation of our customer’s networks.   

Benefits  

  • Great pay. The pay is £8.72 per hour plus holiday pay.  
  • Great people. We’ve worked with this client for years, so we mean it when we say this company has a great team of people who’ll support and nurture your talents.  
  • No rush hour commute. Shifts will take place Mon-Fri between 8am-11pm – meaning no rush hour! You’ll be required to work one weekend in every six.  
  • Techy. This role offers someone who’s interested in technology the chance to be paid to work with what they love. If you consider yourself a ‘techy’, don’t miss out.   

Requirements 

  • Experience. Those with customer service (preferably in an office setting) are favoured. Additionally, candidates with tech or administration experience will be considered.  
  • Education. Candidates with IT-related education are more desirable, for example those with: ICT Practitioners Course, IT A Level, IT GCSE, IT BTEC or similar.  
  • Skills. The main skills this job requires are customer service, record & time keeping, a willingness to learn, and a passion for technology.  
  • Characteristics. We’re looking for a logically minded problem solver who’s a great communicator and thrives in a busy environment.  

Responsibilities  

  • Solving customer’s problems by talking them through solutions over the phone, or through web chat and email.  
  • Recording details of all issues and conversations on the internal CRM system.  
  • Coordinating engineers on site so that they can get the job done efficiently.  
  • Escalating problems that can’t be solved at your level to the 2nd and 3rd line support teams.  
  • Take on other tasks required by management from time to time.   

Due to the location and current reduced public transport, it would be preferable to have your own transport.

Required skills

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