German-speaking Customer Care Coordinator – north Bristol

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Job Details

  • Location North Bristol

Signature are excited to be working with an exciting FMCG brand based in North Bristol who are looking for German speaking Customer Care Coordinators to join their team on a fixed term contract for 12 months.

If you pride yourself on excellent customer service and enjoy working in a fast-paced environment this could be the ideal position for you!

The main duties are:

  • Answering German customer queries and requests via email and phone, relating to product information, order confirmations or amendments
  • Processing orders on the in-house system
  • Investigating any delivery issues including liaising with other departments and courier websites when necessary
  • Using reports to identify potential issues and keeping the customers informed to ensure a high level of customer service is maintained
  • Helping to resolve any customer complaints
  • Running various reports from both Excel and the in-house system as required
  • Maintaining communication with the warehouse regarding stock levels to ensure accurate records are kept

 

Ideally you will have:

  • Fluent German language skills (preferably native level skills but high proficiency fluency will also be considered)
  • Fantastic customer service
  • Excellent communication skills both written and verbal
  • Good IT skills including Microsoft packages (especially Excel)
  • Previous experience in a similar role

 

This is a fixed term contract for 12 months, working full time with a salary of £20,000. Due to the location and weak transport links, having your own transport is essential.

If this sounds like the right job for you please apply with your CV today!

If you know someone else who you think would be appropriate for our roles, please share this with them – if you refer someone who is successful we will reward you with a voucher for lunch/coffee.

Whilst we will endeavour to contact you following your response, due to the high volume of applications we receive this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

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