IT Service Desk Engineer

Permanent
  • Bristol View on Map
  • Salary: £20,000 - £24,000 / Yearly
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Job Details

  • Location Bristol

Signature Recruitment are currently recruiting for an IT Service Desk Engineer to operate as 1st Line support for internal and external queries for a busy staffing agency in North Somerset.

Job Scope:
The candidate will need excellent customer service skills coupled with a technical computer background. Ability to take responsibility for faults, work requests and proactively seek resolutions for users; keep users informed of progress; deal with problems and complaints in a professional, calm manner. Support both internal and remote users. Key skills include Microsoft operating systems, Microsoft office applications, computer hardware, printers, phone systems, good working knowledge of network topologies and excellent customer services skills. As part of the job role you may be expected to travel to our client’s branch offices.

Key Tasks:

  • Provide the user interface to the IT Service Desk via face-to-face, telephone and electronic communications.
  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.
  • Take responsibility for faults and work requests. Proactively seek resolutions for users; keep users informed of progress; deal with problems and complaints in a professional, calm manner.
  • Provide technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.
  • Ensure the company IT audit system is kept updated when hardware and software changes are made.
  • User account creation for domain, email and application accounts.
  • Support the company front and back office applications.
  • Keep abreast of current and emerging hardware and software technologies.
  • Maintain a personal development programme as agreed with line manager.
  • Any other reasonably IT related duties required.
  • Travel to branch offices within the UK to provide support.
  • May be expected to work hours between 8am to 6pm when required to cover oncall periods. Note that these oncall start and end times may change.

This is a full-time permanent position, Monday to Friday (with flexible working of 8-4, 9-5 or 10-6) that would suit a candidate with strong IT credentials and excellent customer service. Please apply today if that is you!

Required skills

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