Order management specialist – German Speaking

Permanent
£26,000.00 - £30,000.00 / Yearly
Bristol View on Map
  • Salary: £26,000.00 - £30,000.00 / Yearly
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Job Description

Signature Recruitment are delighted to have partnered with a well-known, international FMCG brand based in Berkshire. While the company are Southeast based the role will be largely remote (with the requirement to go in perhaps a few times every 6 weeks). This is a newly created role within a very fast-growing UK office for the business. Working within the Customer Service department you’ll be responsible for Manage the end-to-end order process from order receipt, through to fulfilment, shipping, delivery, and invoicing.

Salary and benefits:

  • Salary up to £30,000
  • Remote working
  • Free on-site parking
  • 25 days holiday + bank holidays
  • Company pension scheme
  • Performance based bonus

Responsibilities:

  • Manage the end-to-end order process from order receipt, through to fulfilment, shipping, delivery, and invoicing with minimal manual intervention for customers.
  • Measure customer service performance using KPIs and SLAs to deliver consistent and a superior service experience for customers.
  • Attend and contribute to customer facing meetings, providing analysis of customer accounts and monthly/quarterly service reports/dashboards.
  • Continuous improvement focussed to exploit opportunities to improve the execution of the Order process and customer satisfaction.
  • Collaborate with internal teams including supply chain, logistics, finance, sales, and marketing team to identify opportunities for improving the order to cash cycle.

Experience:

  • Fluent in German
  • Demonstrable experience in an Order processing/Fulfilment role within an FMCG company
  • Excellent communication and problem-solving skills
  • Great analytical skills and the ability to interpret and act upon data.
  • Ability to build and work collaboratively with internal partners to support customer service improvements and to represent the customer.

This is a full time, permanent role working Monday-Friday 9-5:30. Location is Berkshire but the role is primarily remote – you’ll need to be able to commute when needed for meetings. Salary is up to £30,000 DOE. This is a really exciting opportunity to excel your career in a newly established team. For more information, please call Sara 0117 452 3456 today or email sara@signaturebristol.co.uk

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities. 

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process.  For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.

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