24/7 Student Helpdesk Advisor 

  • Bristol View on Map
  • Salary: £10.72 - £12.01 / Hourly
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Job Details

  • Location Bristol

We’re on the hunt for a helpdesk advisor to provide emotional and practical support for students staying in our student accommodation around the country. Our client is a trusted provider of top-quality student accommodation. 

The role is a fantastic opportunity for someone who wants to help young adults taking their first steps to independence in life.  


Our helpdesk advisors form an incredible resource for students getting to grips with the challenge of living away from home for the first time. Our students turn to the helpdesk advisors for many reasons, ranging from the practical to the emotional.  

The helpdesk advisor will work with the students and the wider property and maintenance teams to solve maintenance issues and lend an empathetic ear when needed.  


Great pay. You’ll be paid £10.72 per hour with holiday pay paid on top, totalling £12.01 per hour.  

Progression. We hate to lose good talent. So, this role has the potential to become permanent for the right candidate.  

Flexible. This is no normal 9/5. This job offers a unique work-life balance whereby the candidate will work 4 days on, 4 days off. Shifts will be agreed 3-5 months ahead.  


Experience. The ideal candidate is a night owl who’s perfectly comfortable working nights (as well as day shifts). It’s especially desirable if they’ve had previous experience working on a telephone helpline, such as 111 or Samaritans.  

Education. We’re seeking a university graduate of any degree.  

Skills. The candidate must be a great communicator as they’ll be organising with a multitude of other parties across the site. Administration skills are key, as good record keeping and health and safety compliance is required.  

Characteristics. We need someone who is empathetic yet mature enough to avoid becoming too involved in our student’s issues.  They must be great listeners as well as problem solvers, as in many cases our students simply need someone to talk to. They must be able to give actionable advice and remain calm under pressure.  


Wellbeing support. Students rely on the helpline for mental health advice and help with everyday problems they face with their emotional wellbeing. You’ll be expected to provide support in the form of friendly conversation, advice, and be ready to contact emergency services if need be.  

Answer queries. You’ll be answering questions our students have about the halls and their facilities via telephone, email, and live chat. As such, you’ll have to learn everything there is to know about living at the residence and be able to advise accordingly.  

Organising maintenance. If there’s one thing we’ve learned from this line of work, it’s that students are great at breaking things. It’ll be your job to handle breakage reports and communicate these issues to the maintenance team and resolve them promptly.  

Administration. We will require to you take details of all communications and health and safety checks. You will learn our internal system and be able to use it effectively.  

Required skills

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