Team Leader (Customer Service) – Great salary working for an ethical company

Permanent
  • Bristol View on Map
  • Salary: £25,000.00 - £30,000.00 / Yearly
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Job Details

  • Location Bristol
  • Salary £25,000 30,000

A Bristol-based company is changing the market for the better while having a lot of fun along the way. They’re looking for someone to become a Team Leader in their customer contact centre – arguably the most important part of the business.

THE COMPANY:

Since their humble beginnings this Bristol company has gone from zero to hero. It was named in the top 20 Best Companies To Work For by The Times and has grown to serve over 1 million customers in the UK and beyond.

Employees benefit from a package that includes a volunteering program, mentoring opportunities, their own charity, and an office culture that emphasizes a vibrant social life amongst employees.

THE POSITION:

We’re looking for a full-time Team Leader with previous experience leading teams in a contact centre environment. You must be great at building rapport with customers and colleagues, be able to coach others and understand how to work with contact centre KPIs.

Your team will be the first point of contact between the customers and the company. You will be expected to train the team, monitor their work, and review their performance, based on statistics.  Additionally, you will be expected to handle escalations from the team and continually identify ways to improve processes and practises, then implement and imbed them.

WHY SHOULD YOU APPLY?

  • Working in an ethical, fun environment that is dedicated to making the world a better place.
  • Multiple clubs, office socials, and initiatives aimed at developing employees’ talents.
  • Great pay, flexible benefits, unique perks, onsite gym
  • 5% matched employer contribution to your pension.
  • 6-month discretionary performance-based bonus.
  • 25 days holiday – plus your birthday.
  • Working for an ethical, environmentally conscious company.

 

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