Title Customer Relations Administrator at Leading Transportation Company!
Location London
Salary £13.50 per hour
Job Type
Job Information

An excellent opportunity has become available for an enthusiastic and friendly individual to join our client, a leading transportation company, as a Customer Relations Administrator working in their head office. This role would suit someone who enjoys a customer facing role and would like to work within a rail company that regularly wins awards for customer service and satisfaction.

The ideal candidate will have proven customer service experience and be calm and patient in nature, as this role may involve dealing with upset customers, so someone who is empathetic and understanding is essential! If you are friendly, able to work within a fast paced environment, and enjoy working with people, then this could be the perfect role for you!

 Customer Relations Administrator Key Responsibilities

  • Responding to telephone calls, written correspondence and emails to resolve customer enquiries and complaints
  • Dealing with technological and payment transaction queries
  • Provide customers with an after sales service for all tickets sold through all channels including smartcards to encourage repeat business
  • Undertake all supplementary services provided by the team including travel booking, lost property, refunds
  • Assisting with delay repay claims and processing unused ticket refunds
  • Liaising with the wider organisation to keep customers informed of service updates and news about the company
  • Must comply with all health and safety regulations laid out by management

 Customer Relations Administrator Skills and Experience

  • Great customer service experience
  • Previous experience resolving customer queries and complaints
  • Great technical aptitude
  • Strong administrative experience
  • Ability to systematically follow instructions and work across a multitude of systems and processes
  • Able to multi-task and prioritise  appropriately

If you possess the relevant skills and experience and welcome a challenge, please apply today!

 

Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application may not have been successful this time but we will keep your details on file and may contact you with future opportunities.